Faq

 

How do I place an online order?

If you haven't completed an online transaction with us, just create an account. Begin by clicking on the "My Account" button in our menu. This will take you to the account sign up page . Click on "Register" and you will be prompted to enter some relevant information to create your "MrGolfGrip" Account.

Returning Customers just need to login in with there user name and password.

 

Can I Contact you with questions about my order?

You certainly can. Please send an email to This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Your email will be replied to within 24 hours, generally on the same day.

Where is my Order being shipped from and do you allow pick up?

All orders are processed and shipped from our warehouse in Melbourne Australia.

We are proudly Australian Owned.


ABN: 46 881 615 507

 

Unfortunately we do not allow pickup at the moment. This may change in the future, and we will update the FAQ section when it does.

 

How long are your shipping times?

All shipping is via Australia Post.

Australia post quote times are

2-5 business days - Standard Post

1-3 business days - Express Post


Please keep that in mind when you decide your delivery method (i.e an overnight shipment to Sydney will not get there much faster than standard delivery).

 

What are the shipping rates?

A flat Shipping rate regardless of size and weight applies to all Australian Orders

Standard Shipping = $8
Express Shipping = $12


International Shipping = Calculated at Checkout
(NZ - Usually around AUD$20 for 18 grips)

Click below link for more information - International Shipping Calculator
http://auspost.com.au/apps/international-parcel.html

 

All Shipping is couried/delivered within Australia by Australian Post, due to their accuracy and delivery times.

SHIPPING NUMBER IS EMAILED UPON ORDER BEING DESPATCHED ON ITEMS OVER 200GRAMS IN WEIGHT

 

International shipping?

Mr Golf Grip ships Internationally via Australia Post Air Mail.

The shipping for your order will be calculated upon checkout.

New Zealand orders up to 2kg generally cost AUD$20-25


Please consult your local shipping authority, chamber of commerce for duty/customs charges for your particular order.


Orders will be dispatched with an Invoice.

 

Why has my order been delayed?

Shipping delays may occur on public Holidays.  

We will do our best to accommodate last-minute and expedited orders placed during these times.

In general, online orders ship within 24 hours upon submittal. Please note that an order placed over the weekend will not be shipped until Monday morning.

We have a 99% plus accuracy delivery rate.

 

What forms of payment does Mr Golf Grip accept?

We accept a variety of online payment options.

 

The following forms of payment are accepted:

Visa
MasterCard
PayPal
Bank deposit

 

Mr Golf Grip does not charge any credit card/bank deposit payment fees.


If you would like to pay via credit card and don't wish to set up a Paypal account, checkout will re-direct you to Paypal Merchant Services.

Click "Don't have a Paypal Account" down the bottom and payment can be easily made.

 

Warranty claims/defective returns?

Warranty claims are subject to the discretion of the original product manufacturer. Warranty information is included with many manufacturer’s products, or may be found on their respective website.

 

Any Defective product may be returned anytime while under the manufacturer’s warranty period. Mr Golf Grip branded products come with a 1-year manufacturer's warranty.

 

If a defect occurs with any product, please contact Mr Golf Grip for evaluation. Please contact Mr Golf Grip prior to returning any merchandise for warranty or defective consideration.

 

How do I return merchandise for a refund?

Products may be returned to Mr Golf Grip within 14 days of purchasing.

If you choose to return your order via postal mail we encourage you to re-use your original shipping carton.

Please include a separate piece of paper containing your printed name and address, the order and the reason for the return or exchange. Please make sure to wrap the package securely and send to the advised address. Original freight charge will not be refunded, plus a 10% re-stocking fee will apply.

 

What is Mr Golf Grip pricing policy?

From time to time errors and typos occur.

 

Mr Golf Grip reserves the right to correct these errors on the web site, email, banner ads and any other web/print related media. For questions related to pricing please contact us.